Privacy Policy

Shazam Casino maintains a comprehensive approach to protecting user information and ensuring safe gaming practices across our platform. This privacy policy outlines how we collect, use, store, and protect personal data provided by players who access our online slot games and casino services. We are committed to transparency in our data handling practices and comply with Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles. Players can trust that their information is managed responsibly and securely throughout their gaming experience with us.

Information Collection and Usage

We collect various types of information to provide and improve our services. Personal information includes your name, email address, date of birth, residential address, phone number, and payment details when you register an account. Technical data such as IP addresses, browser types, device identifiers, and gameplay patterns are automatically collected during your visits. This information serves multiple purposes including account verification, processing transactions, preventing fraudulent activities, and personalising your gaming experience. We may also collect communication records when you contact our support team. The Shazam Casino privacy policy ensures that data collection is limited to what is necessary for operational purposes. We use this information to comply with legal obligations, including age verification requirements under Australian gambling regulations, anti-money laundering laws, and responsible gaming initiatives. Your gameplay data helps us identify potential problem gambling behaviours and intervene appropriately to promote safe gaming practices.

Data Sharing and Third-Party Disclosure

Your personal information may be shared with specific third parties under controlled circumstances. Payment processors receive necessary financial details to complete deposits and withdrawals securely. Game providers access limited gameplay data to ensure proper functionality of slot games and other casino offerings. Regulatory bodies and law enforcement agencies may receive information when legally required or to comply with licensing obligations. Marketing partners may receive anonymised data for advertising purposes, but only with your explicit consent. We never sell personal information to third parties for their independent marketing use. The following table outlines the categories of third parties who may access your data:

All third-party service providers are contractually obligated to maintain confidentiality and use data only for specified purposes. We conduct due diligence to ensure partners implement appropriate security measures aligned with our standards.

Data Security and Retention

Shazam Casino employs industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. We utilise SSL encryption technology for all data transmissions between your device and our servers. Financial information is processed through PCI-DSS compliant payment gateways. Access to personal data is restricted to authorised personnel who require it for legitimate business purposes. Our systems undergo regular security audits and vulnerability assessments. Data retention periods vary depending on the type of information and legal requirements. Active account data is retained throughout your relationship with us. Transaction records are maintained for seven years to comply with Australian financial regulations and anti-money laundering obligations. Inactive accounts may be archived after extended periods of non-use, typically 36 months, though we maintain the ability to reactivate accounts upon request. Communication records are retained for reasonable periods to resolve disputes and improve customer service. When data is no longer required, it is securely deleted or anonymised. You have the right to request deletion of your personal information, subject to our legal obligations to retain certain records. Safe gaming monitoring data may be retained longer when necessary to fulfil our responsible gambling commitments.

Your Rights and Privacy Controls

Australian residents possess specific rights regarding their personal information under privacy legislation. You may access your personal data held by Shazam Casino by submitting a request through your account settings or contacting our privacy officer. Correction requests can be made if you identify inaccurate or outdated information in our records. You have the right to restrict or object to certain types of processing, including marketing communications, though this may limit some service features. Data portability allows you to request your information in a structured, commonly used format. You may lodge complaints about our privacy practices with the Office of the Australian Information Commissioner if you believe we have mishandled your data. To exercise these rights, contact our privacy team through the designated channels provided in your account portal. We respond to privacy requests within 30 days under normal circumstances. Account closure requests trigger a review process to ensure all pending transactions are completed and legal retention requirements are met. Marketing preferences can be adjusted at any time through your account settings, allowing you to opt out of promotional communications while maintaining essential service notifications. The Shazam Casino privacy policy is reviewed annually and updated as necessary to reflect changes in our practices or legal requirements. Significant changes are communicated through email notifications and prominent website notices, giving you the opportunity to review modifications before they take effect.